Overview
This Privacy Policy explains how information is processed when you use the MGL EmpowerPlus mobile application (the "App"). The App is a B2B field-operations solution provisioned for the exclusive use of Mahanagar Gas Ltd (MGL) and is intended for authorized MGL personnel who manage retail outlet (RO) / station operations.
After selecting an assigned station, the App is used to view and manage invoices, payments and collections, complaints, equipments, compliance records, scheduled activities, schemes, and STC records, and to conduct retail outlet (RO) audits.
Note to users: This App is provided to you by MGL for work-related purposes. Your use of the App may also be subject to MGL's internal policies and employment/contract terms.
Last updated: 23 July 2026
Roles (Controller, Processor, Publisher)
The App is published on Google Play under Appstrail Technologies Pvt Ltd and is made available for use by MGL.
Information we process
To enable field-operations and station-management functionality (including via the Salesforce Mobile SDK), the App may process the following categories of information:
Authentication and identity
- User identifiers and enterprise credentials used to authenticate you and manage your profile and your assigned stations / retail outlets.
Station and operational information
- Station / retail outlet details such as station name and code, and the operational records associated with the selected station.
- Invoice and billing information viewed, previewed, and shared through the App.
- Payment and collection details recorded or reviewed for a station.
- Complaint, compliance, STC, equipment, scheme, and activity records, including the details captured on their respective forms.
- RO audit information, such as sales-quantity readings, audit question responses, start/end times, and audit status captured during a retail outlet audit.
Location data (with your permission)
- Precise location (GPS) captured on request to record the coordinates of a retail outlet (RO) audit, so that the audit can be tied to the location where it was performed.
- You can control location permissions through your device settings. Certain features (such as capturing GPS for an audit) may not function properly without location access.
Camera, photos, documents, and media
- Photos and documents you capture or attach in the App as supporting evidence, such as a retail outlet photo for an audit and images or files attached to complaint, compliance, and STC records.
Files and offline data
- The App may temporarily store records and captured media locally on your device and synchronize them with MGL's Salesforce environment once a network connection is available.
Technical logs and diagnostics
- The App may process limited technical and diagnostic information (such as error and synchronization logs) to help keep the App reliable and to troubleshoot issues.
Where data is stored
Appstrail does not manage independent data servers for this App. Station data, invoices, payments and collections, complaint / compliance / STC / audit records, and attached documents and photos are stored within MGL's Salesforce environment. Salesforce provides the infrastructure for data stored and transmitted in connection with the App.
How information is used
Information is used strictly to support professional field-operations and station-management activities, including to:
- Let you select an assigned station / retail outlet and view its operational records.
- Display and share invoices, and view or record payments and collections.
- Create and manage complaints, compliance records, and STC records (including with photo and document evidence).
- Review equipments, schemes, and scheduled activities.
- Conduct retail outlet (RO) audits, including capturing sales quantities, audit responses, a retail outlet photo, and GPS coordinates where enabled.
- Synchronize work with MGL's Salesforce environment when connectivity is available.
- Send operational notifications and monitor app performance and reliability.
How information is shared
Information may be shared in the following ways:
- Within MGL: with MGL personnel and teams who need access for station operations, audits, and support.
- Service providers used for the App: such as Salesforce (for the underlying data environment) and Firebase Cloud Messaging (for push notifications). These providers process information to provide their services.
- Appstrail as service provider/processor: Appstrail processes information on behalf of MGL to operate, maintain, and support the App under its agreement with MGL.
- Legal and safety: if required by law or legal process, or to protect rights, safety, and security of users, MGL, Appstrail, and the public.
Data retention and deletion
Account and data lifecycle management are handled by MGL's system administrators within MGL's environment. Retention depends on MGL's operational and legal requirements.
Requesting deletion: To delete your account or specific station / service records, contact MGL's IT or Operations department through your internal support channels.
Appstrail complies with deletion instructions provided by MGL in accordance with its service agreement.
Security
We implement industry-standard security measures designed to protect field data, including:
- Encryption in transit: communication between the App and Salesforce is encrypted using TLS via the Salesforce Mobile SDK.
- Secure API communication: synchronization occurs over protected HTTPS connections.
- Local data protection: data stored locally on the device is protected by standard mobile operating system security controls until synchronization.
- Reliable synchronization: the App synchronizes records, documents, and photos with MGL's Salesforce environment when connectivity is available.
No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Device permissions
The App may request the following permissions to support operational functionality:
- Location access: to capture the GPS coordinates where a retail outlet (RO) audit is performed.
- Camera access: to capture photos (such as a retail outlet photo or evidence for complaints, compliance, and STC records).
- Storage / file access: to attach documents and photos, to share invoices, and to temporarily store records and captured images until synchronization.
- Notification access: to deliver operational updates and alerts.
Your choices
- You can manage permissions (such as Location, Camera, and Notifications) through your device settings.
- You can request account deletion through MGL's IT/Operations department as described on the Account Deletion page.
Children's privacy
The App is not intended for use by children. It is intended for authorized MGL personnel for work-related purposes.
Changes to this policy
We may update this policy from time to time. We will update the "Last updated" date at the top of this page.
Contact
For deletion requests and privacy rights requests: contact MGL's IT or Operations department through internal support channels.
For technical questions about this policy or the App: www.appstrail.com • hello@appstrail.com